US-incorporated · Delivered from Harare, Zimbabwe
An AI-led BPO hub. Built where talent is exceptional and costs aren't.
Outsourced customer support and IT helpdesk for businesses across the US, Canada, the EU, Australia and New Zealand — powered by Zimbabwe's university-educated, English-speaking workforce, at 40–60% of onshore cost.
Get a pilot proposal in one business day.
Three quick details — we'll come back with a tailored plan. No obligation.
What we do
Customer support and IT helpdesk — built to enterprise standard.
Every engagement starts with your tools, your processes and your success metrics. We recruit and train dedicated agents who work inside your systems from day one.
Customer Support
Voice, email and live chat support delivered by trained, dedicated agents for e-commerce, SaaS and retail brands. We work inside your Zendesk, Intercom or Freshdesk — no migration, no disruption.
Learn moreIT Helpdesk
L1/L2 technical support, ticketing and remote assistance for IT firms, MSPs and SaaS companies — including after-hours and overflow cover. Fully trained on your stack before day one.
Learn moreAlso available
Data Entry & Virtual Assistance
Reliable data processing, administration and executive support for SMEs and consultancies.
Why Globus BPO
The offshore advantages you want — without the trade-offs you fear.
| Factor | Typical offshore BPO | Globus BPO |
|---|---|---|
| Talent | Mixed education levels | University-educated, English-first graduates |
| Accent & culture | Variable | Neutral accent, strong US/UK cultural alignment |
| Time zone | Asia-Pacific hours | GMT+2 — full EU coverage plus US East Coast overlap |
| Engagement | Long-term lock-ins | Flexible contracts and a free 2-week pilot |
| Ethics | Opaque labor practices | Living-wage commitment and committed annual impact reporting |
| Technology | Manual processes | AI-led: intelligent automation and AI-assisted workflows |
| Security & compliance | Vague or unaccountable | Named US entity, data-processor position and a published certification roadmap |
Built for first-world contracting
We don't ask you to take frontier-market risk.
You contract with our US (Delaware) entity and pay in USD via Stripe or Wise — no frontier-market friction.
Our Harare hub runs on fibre internet with 4G failover and generator-plus-UPS power resilience.
Your service level doesn't depend on the grid. Engineered reliability, not hopeful availability.
Most teams are live within days, not months. Discovery call to go-live in under three weeks.
Who's behind Globus
Real people. Named, reachable and accountable.
Here you deal directly with the founders — not an account queue. Two decades of banking, fintech and finance leadership behind every engagement.
Takudzwa Sisimayi
Founder & CEO
20 years in banking, fintech and service operations.
Anold Dendamera
Finance Director
Decade-plus of C-suite finance and board experience.
Founding clients
Be among the first. Help shape how we work.
We are onboarding our founding cohort now — at an introductory rate, with direct access to the founders on every call. No account managers. No ticket queues.
- Introductory pricing locked in for 12 months
- Founders on every discovery and onboarding call
- Input into our service standards and reporting formats
- First access to new services as we launch them
Free 2-week pilot
Try before you commit.
No contract. No deposit. We run the pilot on real work against agreed success metrics — and you decide at the end whether to continue.
Start Your Free PilotBook a Discovery CallWe typically respond within one business day.
How it works
From first call to live team — without the usual outsourcing drag.
Most teams are live within days, not months.
See the full processDiscovery call
We map your requirements, tools, hours and success metrics.
Meet your team
We present a vetted shortlist matched to your needs.
Free 2-week pilot
Test on real work with agreed metrics — no commitment needed.
Go live
Your team starts, with QA monitoring and reporting from week one.
Ready to see the quality for yourself?
Start with a free two-week pilot. Keep the team only if the numbers work.